Customer Story

Doubling connect rates: Shift Group hits their 30% growth rate targets with Tiga AI

How Shift Group doubled outgoing connect rates

Learn about how Shift Group used Tiga AI to improve its sales team’s performance and reporting

“We’ve had our best month ever in terms of opportunity generation, and that’s not just meeting booked. It’s meetings with qualified leads that have real sales potential.” 

- Mitch Worley, Director of Growth, Shift Group

With year-on-year growth targets of 30%, Mitch Worley was looking for an AI-based tool that would increase targeted sales leads, reduce tool bloat, and provide actionable analytics across various sales channels.

“Every tool vendor tells you their software is going to be the silver bullet so I was naturally skeptical when I met Tiga. But they really delivered. The software saves our sales people several hours a day, and our connect rates have skyrocketed,” Mitch Worley, Director of Growth, Shift Group

TL;DR

Using Tiga Sales AI, Shift Group improved their signal-based prospecting and doubled connect rates.

Streamlining research and reaching leads fast

In shifting from startup mode to a more mature phase of growth, Shift Group recognized the need to move from relying on the sales team’s personal contacts to a wider target group for outbound sales. 

Shift Group faced many of the typical sales challenges common to B2B sales: 

  • Reaching prospective buyers at the right time (before they’ve made a decision)
  • Increasing sales lead pipeline
  • Optimizing campaign effectiveness across multiple sales tools 
  • Accomplishing year-on-year growth targets

Reaching buyers with perfect timing

When it comes to career placement, it’s not enough to know that a company is hiring. “If you just go by job postings, often you’re too late. The company might already be in the final stages of negotiating,” says Mitch Worley, Director of Growth at Shift Group. 

"One of our reps jumped from about a 5% connect rate to the double digits, typically between 10 and 12%."

Paid databases provided the team with basic information, but often a phone number for the specific target is missing. Furthermore, often the person who posts a job opening isn’t the real decision maker for hiring. Shift Group looked to increase connect rates and reach the hiring decision makers.. 

By using Tiga, Shift Group:

  • Validated and updated data from paid data bases
  • Sourced updated phone numbers for targeted leads
  • Reached hiring managers directly

Sales reps doing sales, not research

Shift Group had already flagged mergers, acquisitions, and executive transitions as buying signals, but knowing the signals that mattered to their business didn’t make them actionable. With Tiga AI, sales reps no longer needed to search for those events in the news, saving sales people several hours per day.

With Tiga, Shift Group:  

  • Automated identification of events that trigger new hires
  • Generated leads based on fresh information
  • Accessed accurate information on who to call along with the direct phone numbers 
  • Developed sales outreach campaigns for email and direct messages
  • Targeted messages based on research for each direct sale

 

New sales leads simply popped up in the feed, and Tiga provided the names and contacts for the key personnel who would be important in making decisions about new hires. 

Optimizing sales across tools

Automating with Tiga AI allowed the team to glean insights across multiple tools in one unified reporting tool. Worley felt the company was getting to a point of sales tool “bloat” which made it difficult to compare campaigns and get to the bottom of sales success. 

Through the use of Tiga AI, Shift Group can actively assess the effectiveness of different outreach methods, campaigns, and messaging.

"My job is definitely more fun when the team is winning."

  • Targeted pipelines: Based on market research, automated campaigns are chosen based on what has been successful in that particular niche. Recommendations optimized outreach methodology, messaging, and pacing of campaigns.
  • Actionable analytics: Sales meetings based on factual analytics and real results, not on reps’ description of what happened.
  • Qualified leads: Higher quality leads were a direct result of improved research capabilities. 
  • Effective calls: Reps received information that helped them rapidly understand the needs of clients, improving meeting effectiveness and rapport with clients.
  • Cost reduction: Consolidation of several functions into one AI system allowed Shift Group to eliminate redundant sales tools, saving thousands of dollars.

Meeting targeted 30% year-on-year growth targets

"We've had our best month ever in terms of opportunity generation, and that's not just meetings booked. It's meetings with qualified leads that have real sales potential."

Shift Group set an ambitious growth target of 30% in 2025, and the sales team is well on the way to meeting that target. Worley cited several additional benefits of the partnership with Tiga AI:

  • Implementation of features based on specific requests from Shift Group
  • Ability to integrate additional pipelines for targeted products
  • Dedicated customer support and training to optimize Tiga AI
  • Initiatives internally from sales reps can be replicated across the sales force

Worley noted that the Tiga team is highly proactive in flagging features of the product that can be implemented to further streamline and improve sales. “They’re always curious about what could help us better automate our sales cycle, and they add features we request to the product on an ongoing basis,” said Worley. “That’s not something you’ll get with large corporate sales tools. I know there are more ways to leverage Tiga that we’re still discovering.”

The Client

Shift Group provides elite business development and sales talent to companies and agencies throughout the United States.  Shift Group focuses on upskilling and placement of military veterans and former top-performance athletes. By focusing on individuals with a high performance mentality, Shift Group ensures high quality talent acquisition with low attrition rates for their clients.

Customer Story

Doubling connect rates: Shift Group hits their 30% growth rate targets with Tiga AI

How Shift Group doubled outgoing connect rates

Learn about how Shift Group used Tiga AI to improve its sales team’s performance and reporting

“We’ve had our best month ever in terms of opportunity generation, and that’s not just meeting booked. It’s meetings with qualified leads that have real sales potential.” 

- Mitch Worley, Director of Growth, Shift Group

With year-on-year growth targets of 30%, Mitch Worley was looking for an AI-based tool that would increase targeted sales leads, reduce tool bloat, and provide actionable analytics across various sales channels.

“Every tool vendor tells you their software is going to be the silver bullet so I was naturally skeptical when I met Tiga. But they really delivered. The software saves our sales people several hours a day, and our connect rates have skyrocketed,” Mitch Worley, Director of Growth, Shift Group

TL;DR

Using Tiga Sales AI, Shift Group improved their signal-based prospecting and doubled connect rates.

Streamlining research and reaching leads fast

In shifting from startup mode to a more mature phase of growth, Shift Group recognized the need to move from relying on the sales team’s personal contacts to a wider target group for outbound sales. 

Shift Group faced many of the typical sales challenges common to B2B sales: 

  • Reaching prospective buyers at the right time (before they’ve made a decision)
  • Increasing sales lead pipeline
  • Optimizing campaign effectiveness across multiple sales tools 
  • Accomplishing year-on-year growth targets

Reaching buyers with perfect timing

When it comes to career placement, it’s not enough to know that a company is hiring. “If you just go by job postings, often you’re too late. The company might already be in the final stages of negotiating,” says Mitch Worley, Director of Growth at Shift Group. 

"One of our reps jumped from about a 5% connect rate to the double digits, typically between 10 and 12%."

Paid databases provided the team with basic information, but often a phone number for the specific target is missing. Furthermore, often the person who posts a job opening isn’t the real decision maker for hiring. Shift Group looked to increase connect rates and reach the hiring decision makers.. 

By using Tiga, Shift Group:

  • Validated and updated data from paid data bases
  • Sourced updated phone numbers for targeted leads
  • Reached hiring managers directly

Sales reps doing sales, not research

Shift Group had already flagged mergers, acquisitions, and executive transitions as buying signals, but knowing the signals that mattered to their business didn’t make them actionable. With Tiga AI, sales reps no longer needed to search for those events in the news, saving sales people several hours per day.

With Tiga, Shift Group:  

  • Automated identification of events that trigger new hires
  • Generated leads based on fresh information
  • Accessed accurate information on who to call along with the direct phone numbers 
  • Developed sales outreach campaigns for email and direct messages
  • Targeted messages based on research for each direct sale

 

New sales leads simply popped up in the feed, and Tiga provided the names and contacts for the key personnel who would be important in making decisions about new hires. 

Optimizing sales across tools

Automating with Tiga AI allowed the team to glean insights across multiple tools in one unified reporting tool. Worley felt the company was getting to a point of sales tool “bloat” which made it difficult to compare campaigns and get to the bottom of sales success. 

Through the use of Tiga AI, Shift Group can actively assess the effectiveness of different outreach methods, campaigns, and messaging.

"My job is definitely more fun when the team is winning."

  • Targeted pipelines: Based on market research, automated campaigns are chosen based on what has been successful in that particular niche. Recommendations optimized outreach methodology, messaging, and pacing of campaigns.
  • Actionable analytics: Sales meetings based on factual analytics and real results, not on reps’ description of what happened.
  • Qualified leads: Higher quality leads were a direct result of improved research capabilities. 
  • Effective calls: Reps received information that helped them rapidly understand the needs of clients, improving meeting effectiveness and rapport with clients.
  • Cost reduction: Consolidation of several functions into one AI system allowed Shift Group to eliminate redundant sales tools, saving thousands of dollars.

Meeting targeted 30% year-on-year growth targets

"We've had our best month ever in terms of opportunity generation, and that's not just meetings booked. It's meetings with qualified leads that have real sales potential."

Shift Group set an ambitious growth target of 30% in 2025, and the sales team is well on the way to meeting that target. Worley cited several additional benefits of the partnership with Tiga AI:

  • Implementation of features based on specific requests from Shift Group
  • Ability to integrate additional pipelines for targeted products
  • Dedicated customer support and training to optimize Tiga AI
  • Initiatives internally from sales reps can be replicated across the sales force

Worley noted that the Tiga team is highly proactive in flagging features of the product that can be implemented to further streamline and improve sales. “They’re always curious about what could help us better automate our sales cycle, and they add features we request to the product on an ongoing basis,” said Worley. “That’s not something you’ll get with large corporate sales tools. I know there are more ways to leverage Tiga that we’re still discovering.”

Using Tiga's web search agent to monitor for target accounts opening new locations, Endear's reps reach out with highly tailored messaging.

Customer Story

Doubling connect rates: Shift Group hits their 30% growth rate targets with Tiga AI

How Shift Group doubled outgoing connect rates

Learn about how Shift Group used Tiga AI to improve its sales team’s performance and reporting

“We’ve had our best month ever in terms of opportunity generation, and that’s not just meeting booked. It’s meetings with qualified leads that have real sales potential.” 

- Mitch Worley, Director of Growth, Shift Group

With year-on-year growth targets of 30%, Mitch Worley was looking for an AI-based tool that would increase targeted sales leads, reduce tool bloat, and provide actionable analytics across various sales channels.

“Every tool vendor tells you their software is going to be the silver bullet so I was naturally skeptical when I met Tiga. But they really delivered. The software saves our sales people several hours a day, and our connect rates have skyrocketed,” Mitch Worley, Director of Growth, Shift Group

TL;DR

Using Tiga Sales AI, Shift Group improved their signal-based prospecting and doubled connect rates.

Streamlining research and reaching leads fast

In shifting from startup mode to a more mature phase of growth, Shift Group recognized the need to move from relying on the sales team’s personal contacts to a wider target group for outbound sales. 

Shift Group faced many of the typical sales challenges common to B2B sales: 

  • Reaching prospective buyers at the right time (before they’ve made a decision)
  • Increasing sales lead pipeline
  • Optimizing campaign effectiveness across multiple sales tools 
  • Accomplishing year-on-year growth targets

Reaching buyers with perfect timing

When it comes to career placement, it’s not enough to know that a company is hiring. “If you just go by job postings, often you’re too late. The company might already be in the final stages of negotiating,” says Mitch Worley, Director of Growth at Shift Group. 

"One of our reps jumped from about a 5% connect rate to the double digits, typically between 10 and 12%."

Paid databases provided the team with basic information, but often a phone number for the specific target is missing. Furthermore, often the person who posts a job opening isn’t the real decision maker for hiring. Shift Group looked to increase connect rates and reach the hiring decision makers.. 

By using Tiga, Shift Group:

  • Validated and updated data from paid data bases
  • Sourced updated phone numbers for targeted leads
  • Reached hiring managers directly

Sales reps doing sales, not research

Shift Group had already flagged mergers, acquisitions, and executive transitions as buying signals, but knowing the signals that mattered to their business didn’t make them actionable. With Tiga AI, sales reps no longer needed to search for those events in the news, saving sales people several hours per day.

With Tiga, Shift Group:  

  • Automated identification of events that trigger new hires
  • Generated leads based on fresh information
  • Accessed accurate information on who to call along with the direct phone numbers 
  • Developed sales outreach campaigns for email and direct messages
  • Targeted messages based on research for each direct sale

 

New sales leads simply popped up in the feed, and Tiga provided the names and contacts for the key personnel who would be important in making decisions about new hires. 

Optimizing sales across tools

Automating with Tiga AI allowed the team to glean insights across multiple tools in one unified reporting tool. Worley felt the company was getting to a point of sales tool “bloat” which made it difficult to compare campaigns and get to the bottom of sales success. 

Through the use of Tiga AI, Shift Group can actively assess the effectiveness of different outreach methods, campaigns, and messaging.

"My job is definitely more fun when the team is winning."

  • Targeted pipelines: Based on market research, automated campaigns are chosen based on what has been successful in that particular niche. Recommendations optimized outreach methodology, messaging, and pacing of campaigns.
  • Actionable analytics: Sales meetings based on factual analytics and real results, not on reps’ description of what happened.
  • Qualified leads: Higher quality leads were a direct result of improved research capabilities. 
  • Effective calls: Reps received information that helped them rapidly understand the needs of clients, improving meeting effectiveness and rapport with clients.
  • Cost reduction: Consolidation of several functions into one AI system allowed Shift Group to eliminate redundant sales tools, saving thousands of dollars.

Meeting targeted 30% year-on-year growth targets

"We've had our best month ever in terms of opportunity generation, and that's not just meetings booked. It's meetings with qualified leads that have real sales potential."

Shift Group set an ambitious growth target of 30% in 2025, and the sales team is well on the way to meeting that target. Worley cited several additional benefits of the partnership with Tiga AI:

  • Implementation of features based on specific requests from Shift Group
  • Ability to integrate additional pipelines for targeted products
  • Dedicated customer support and training to optimize Tiga AI
  • Initiatives internally from sales reps can be replicated across the sales force

Worley noted that the Tiga team is highly proactive in flagging features of the product that can be implemented to further streamline and improve sales. “They’re always curious about what could help us better automate our sales cycle, and they add features we request to the product on an ongoing basis,” said Worley. “That’s not something you’ll get with large corporate sales tools. I know there are more ways to leverage Tiga that we’re still discovering.”